How the
process works

We could help you get your money back in just 3 simple stages.

  • 1. The enquiry

    Our experts will assess your case to see if we can help. We’ll let you know whether we an help.

  • 2. The finance provider

    Refundee will prepare your individual case and submit a bespoke report to the loan company in order to receive their formal response.

  • 3. The Financial Ombudsman Service

    If needed, Refundee submits a bespoke report and works with the FOS investigators. If unsuccessful, you won’t pay a penny.

If successful, you receive the money back into your account!
We then arrange our invoice. Of course, we keep you updated throughout so that you know what's happening. We handle everything to keep it as easy for you as possible.

If unsuccessful, you won’t pay a penny.

  • If we’re able to settle your case with your loan provider we could get your money back within 15 days.

    If the loan provider refuses to refund you, we’ll need to take your complaint to FOS. Once it’s with FOS, timelines can vary widely. It can take anywhere between a few weeks to a couple of years.

  • This can depend on whether you’ve complained to your bank already, or if your bank agrees to refund all the money you lost without needing to go to FOS. (Your case will be resolved much quicker if we don’t need to involve FOS).

YOU DON’T HAVE TO USE US

You Can do
this Yourself

You don’t have to use Refundee or any other claims company to get your money back. If you want to do it yourself, you can!

When you submit a case, the burden of proof is on the lender or the people who sold you the car to show they acted legally in all aspects of the sale and finance. Some key things to keep in mind that show mis-selling:

  • They never told you they would be paid commission for putting in place the vehicle finance. This is the biggest area where millions of car finance agreements were likely mis-sold and refunds are owed.

  • They did not offer you the best interest rate available. Refundee think this was a major failure in vehicle finance mis-selling as the person selling you the car would be paid more commission the higher the interest rate they charged you.

  • They did not explain the interest rates for all of the finance options.

  • They never presented all of the lending options available and the differences between each type.

  • They didn’t do proper affordability checks.

  • They made you feel pressured into acting quickly or you did not feel like you were given time to think about the contract.

  • They never explained the details of the finance including the T&C’s.

MIS-SOLD CAR FINANCE CLAIMS

How to Claim for mis-sold car finance agreements

Refundee can do everything for you on a 100% no win no fee basis. All we need are some basic details from you.

If you want to claim yourself, you can do this by:

➊ Argument presentation

Putting your arguments forward to your lender, telling them why you think the redress is owed.

➋ Document
support

You should try to provide your paperwork to support your arguments. If you don’t have this to hand, you can do a Data Access Subject Request to the lender. It will likely take them a month to provide the documentation.

➌ Ombudsman challenge

Challenge the lender at the Financial Ombudsman Service who are the independent body set up to examine these types of complaints.